FAQ

TICKET PRE-SALE INFORMATION

I WANT TO GET FIRST ACCESS TO TICKETS FOR THE ESTRONS LONDON SCALA SHOW ON 7TH FEBRUARY 2019, HOW DO I DO THIS?

You need to have pre-ordered Estrons new album You Say I’m Too Much, I Say You’re Not Enough (available on CD and LP formats) through the Official Music Store before 9:00am BST on Monday 30th July 2018.

Or

You need to have registered via the No Purchase Necessary form hosted on the Estrons Music Music Store before 9:00am BST on Monday 30th July 2018.

*NO PURCHASE NECESSARY

WHEN WILL I GET MY PRESALE ACCESS CODE?

If you purchased an album, or registered via the form, you will receive an email between 10am BST Wednesday 25th July and 9:30am BST on Monday 30th July containing a link to the presale.

WHEN DOES THE PRESALE OPEN?

These emails invite you to purchase tickets in our exclusive presale window, running between 10:00am BST Wednesday 25th July and 10:00am BST Monday 30th July.

Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.

HOW DO I USE MY LINK?

Simply follow the link provided in your email, which will take you to a designated presale page on www.ticketweb.uk where you have access to buy up to six (6) tickets. 

I'VE PRE-ORDERED THE ALBUM BUT I HAVE NOT RECEIVED MY CODE YET, WHY?

You should receive your link by 9:30am BST on Monday 30th July, please check both your inbox and junk mail folders carefully to locate this email.

If you have not received this code please contact: http://support.sandbaguk.com/support/tickets/new

The email with link will be sent to the email address that you used when making your album purchase.

I'VE FOLLOWED THE LINK BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT. WHAT SHOULD I DO?

If you are experiencing an issue completing your order – please submit your enquiry here: https://blog.ticketweb.co.uk/contact

IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL LINK?

One emailed link is issued per customer.

I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?

In order to qualify for the ticket presale you need to order directly from the Estrons Official Music Store.

SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 10:00AM BST ON MONDAY 30TH JULY 2018
GOOD LUCK!